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After Sales Services



  • Quality Guarantee

    The company pursues high standard manufacturing and qualified transport refrigeration unit. All the products had passed the quality system certification of ISO9001:2008. CE certification. Before shipment,we Inspected the component the Condenser and Remote Evaporator.Importmant

  • Technical Support

    Established a sound online inquiry system of spare parts list and spare parts catalogue to provide you with real-time technical support;

  • Spare Parts Supply

    Guchen has established service parts network in various markets to which its equipment were delivered so as to provide after-sales service for customers. Up to now, Guchen’s truck refrigeration unit overseas service network has covered more than 100 countries and regions.Enough spare parts standby is necessary and is very important for the project, so we pay high attention on the after-sales spare parts supply. Each order that customer placed with us would be provided a certain percentage of spare parts for the after-sales maintenance usage at our cost price; certainly this depends on the customer's final confirmation.

  • Shipping

    Basic Direct Drive Reefer Coverage - Parts for 12 months or 60,000KM whichever comes first. Within the warranty period stated above, Guchen, through our designated dealers, shall during normal working hours repair or replace with new or remanufactured parts, any part or components of the reefer which UNDER NORMAL USE AND SERVICE that has malfunctioned as a result of defects material or workmanship.This warranty does not include scheduled maintenance items.Scheduled maintenance items include: Belts & Filters refrigerant and lubrication oil. Warranty will not apply to any equipment that within Guchen’s sole judgment has been subjected to misuse, negligence or has been repaired as to adversely affect its operational integrity or improper maintenance such as lack of routine servicing. Extended Warranty – DIRECT DRIVE: (parts & labor) * ** For full details regarding Guchen Warranty, please refer to the PDF titled Guchen Warranty Manual. Standard Warranty Coverage.

  • 24 hours Service

    Everything we do, only to let customers get more benefits in the market to get more business opportunities to create more value for our customers.25 Engineers Provide You Technical Assistance at any time; Please Enjoy your Cooperation Journey with Guchen Thermo




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